Shipping Policy

 

We want you to be completely satisfied with your purchase. There are a few things to keep in mind when returning a product:

Returned items must be undamaged, unaltered, unworn, and include original packaging.

Shoes must have no signs of try-on. The soles must be clean and unmarked and the upper leather must not be creased.

All sale and discounted items are final sale and sold as-is. We cannot accept returns or exchanges on these items.

Since custom-made items are produced expressly for you, they are final sale.

Pre-ordered items can be returned for store credit only.

Gift cards cannot be returned or converted to cash.

In-store purchases

Purchases made in our physical store may be returned within 10 days of purchase. Returned items can be exchanged for other merchandise or a store credit against future purchases. Refunds are not issued under any circumstances for in-store purchases.

Online purchases

Orders placed online may be returned for a refund within 10 days of receipt. Refunds will be issued to the original payment method.

Refunds may take five to ten business days. Please contact the card-issuing bank for information about when the credit will post to your account.