We want you to be completely satisfied with your purchase. There are a few things to keep in mind when returning a product:
Returned items must be undamaged, unaltered, unworn, and include original packaging.
Shoes must have no signs of try-on. The soles must be clean and unmarked and the upper leather must not be creased.
All sale and discounted items are final sale and sold as-is. We cannot accept returns or exchanges on these items.
Since custom-made items are produced expressly for you, they are final sale.
Pre-ordered items can be returned for store credit only.
Gift cards cannot be returned or converted to cash.
Purchases made in our physical store may be returned within 10 days of purchase. Returned items can be exchanged for other merchandise or a store credit against future purchases. Refunds are not issued under any circumstances for in-store purchases.
Orders placed online may be returned for a refund within 10 days of receipt. Refunds will be issued to the original payment method.
Refunds may take five to ten business days. Please contact the card-issuing bank for information about when the credit will post to your account.