Shipping & Return Policy

We want you to be completely satisfied with your purchase. There are a few things to keep in mind when returning a product:

Returned items must be undamaged, unaltered, unworn, and include original packaging.

Shoes must have no signs of try-on. The soles must be clean and unmarked and the upper leather must not be creased.

All sale and discounted items are final sale and sold as-is. We cannot accept returns or exchanges on these items.

Since custom-made items and special size request orders are produced expressly for you, they are final sale.

Alden Makeup Pre-orders deposits and items can be returned for store credit only. Non-Standard sizes are no returns/non refundable as they are made expressly for you. Standard Sizes Defined as 7D-12D

Alden Pre-orders for non-standard sizes require a non-refundable up front payment in full. Standard Sizes Defined as 7D-11D.

Gift cards cannot be returned or converted to cash.

THERE WILL BE A 10% RESTOCKING FEE ON ALL RETURNED ITEMS

In-store purchases

Purchases made in our physical store may be returned within 10 days of purchase. Returned items can be exchanged for other merchandise or a store credit against future purchases. Refunds are not issued under any circumstances for in-store purchases.

Online purchases

Orders placed online may be returned for a refund within 7 days of receipt. Refunds will be issued to the original payment method.

Refunds may take five to ten business days. Please contact the card-issuing bank for information about when the credit will post to your account.

THERE WILL BE A 10% RESTOCKING FEE ON ALL RETURNED ITEMS

Shipping Rates & Policy

Shipping within CONUS is FREE .

Free Ground shipping within the CONUS .. Expedited options are available. Please reach out if you need expedited.

We don’t pay for return shipping.